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Store Policy

order and deliverY

Availability is limited. We recommend placing orders at least 2 weeks in advance.

 

Approved order requests must be paid within 72 hours of receiving payment link. Orders are not confirmed until payment is processed. Approved orders that are not paid within 72 hours will be cancelled and payment link will be voided.

 

RUSH ORDERS

Orders placed within 3 days of the delivery date will be considered a rush order. If a rush order is accepted an additional 20% fee will be applied. 

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DELIVERY

We do not offer shipping at this time. Pick up and local delivery is available at these rates for the following Maui areas:

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PICK UP (BY APPT. ONLY) 

Pick up location is in Kahului (near Papa and Puunene)

After your order is placed,  we will confirm your designated pick up date and time via email.

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LOCAL DELIVERY ($80 minimum order is required for delivery)

Kahului, Wailuku (96732, 96793) - $15 delivery charge

Kihei, Paia, Makawao, Pukalani, Haiku, Kula (96753, 96779, 96768, 96788, 96708, 96790) - $30 delivery charge

​ Someone must be present to receive and sign for the delivery. Undeliverable items will not be refunded.

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BLACKOUT DATES

We accept online orders for May through September. If we reach our order capacity for any given date, we will mark it as a BLACKOUT DATE on our website. Orders placed for blackout dates will not be honored.

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PRODUCT CARE

Pakalana is a fragile blossom. Proper care and handling is crucial for longer lasting lei. Here are important tips on caring for your pakalana lei prior to use. 

  • Pick up or delivery of your pakalana lei should be scheduled for within 24 hours of event for optimal freshnesss.

  • Refrigeration/storage should be limited to 24 hours. Itʻs scent will gradually fade.

  • Keep wrapped in dry, paper towel and store in refrigerator.

  • Minimize touching and handling of the lei prior to presentation/use.

CANCELLATION & REFUND

Order cancellations and refunds must be requested 7 days or more prior to scheduled delivery date. This allows us to make adjustments to our supply, production, and staffing schedule in a timely manner.

Cancellation requests received within 7 days of scheduled delivery date may not be refunded. We will consider refunds on a case by case basis. 

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