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Cancellations and refunds on orders must be requested 7 days or more prior to scheduled delivery date. This allows us to make adjustments to our supply, production, and staffing schedule in a timely manner.

Cancellation and refund requests received within 7 days of scheduled delivery date will not be honored. 

We do not offer shipping at this time. Pick up and local delivery is available at these rates for the following Maui areas:

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PICK UP (BY APPT. ONLY) 

Pick up location is in Kahului (near Papa and Puunene)

After your order is placed,  we will confirm your designated pick up date and time via email.

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LOCAL DELIVERY

Kahului, Wailuku, Kihei, Paia, Makawao, Pukalani  (96732, 96793, 96753, 96779, 96768) - $15 delivery charge

Haiku, Kula, Lahaina (96708, 96790, 96761) - $30 charge

• $45 minimum order is required for delivery to these areas.

Our standard delivery hours are between 4:00 - 7:00 pm. Customers will receive a delivery notification email or text on the day of the delivery. Someone must be present to receive and sign for the delivery. Undeliverable items will not be refunded.

Pakalana is a fragile blossom. Proper care and handling is crucial for longer lasting lei. Here are important tips on caring for your pakalana lei prior to use. 

• Pick up or delivery of your pakalana lei will be scheduled for within 24 hours of event for optimal freshnesss.

• Refrigeration/storage should be limited to 24 hours. Itʻs scent will gradually fade.

• Keep wrapped in dry, paper towel and store in refrigerator, away from fruits.

• Minimize touching and handling of the lei prior to presentation/use.